Thriving in Unpredictability

Another great post from Tim. The sooner we recognize how little we actually control when it comes to our websites, the better we’ll be able to serve our users.

Getting a website successfully delivered to a visitor depends on a series of actions. My server must spit something out. That something must be passed over some network. That something must then be consumed by another something: some client (often a browser) on some device. Finally, the visitor views that something in whatever context they happen to be in.

There are a lot of unpredictable layers here.

See also (from this site):